Flowcharts show the flow of events in a work process and allow comparison of the actual process to an ideal process. They can be used to identify areas with complexity, redundancy, variation or gaps in the flow of events in order to explore ways to improve the process.

List of methods/tools

Mapping and redesigning workflow

Knox, L., & Brach, C. (2015). Primary care practice facilitation curriculum - Module 10: Mapping and redesigning workflow. Retrieved from Agency for Healthcare Research and Quality (AHRQ):

Example available Appendix 10A Visit Source

Flowchart of the proposed notification process for a public health emergency

Pan-Canadian Public Health Network (2012). Federal/provincial/territorial memorandum of understanding (MOU) on the sharing of information during a public health emergency. Retrieved from

Canadian Example available En français Visit Source

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